Refund policy

Returns & refunds — The Shining Needle

Thank you for supporting handmade work. Because most of our pieces are made to order and often personalized, please read this carefully before purchasing.

Personalized & made-to-order items
Custom or personalized items (including monograms, custom colors, and made-to-order embroidery) are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Non-personalized items
If an item is not personalized, you may request a return within 30 days of delivery. It must be unused, in its original condition and packaging, with proof of purchase. Contact us first at hello@theshiningneedle.com — don’t ship anything back until we confirm.

Damaged, defective, or wrong item
Please inspect your order when it arrives. If something is damaged, defective, or not what you ordered, email hello@theshiningneedle.com within 7 days with your order number and photos. We’ll make it right with a replacement or refund.

How refunds work
Approved refunds go back to your original payment method within about 10 business days after we receive and inspect the return (when a return applies).

EU customers
If your order ships to the EU, you may have a 14-day cooling-off right for non-personalized goods under local law. Personalized goods made to your specifications are typically excluded.

Questions? We’re a small studio and happy to help — hello@theshiningneedle.com